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INTRODUCTION OF AN EXCLUSIVE LIFESTYLE AND REWARDS PROGRAMME: THE MAHALA LOYALTY PROGRAMME FOR SAAF MEMBERS
1. The SAAF FUND has concluded a futuristic Lifestyle and Rewards (Loyalty) programme with Mahala (Pty) Ltd, also based in Centurion which grants access to all members of the SA AIR FORCE FUND on a voluntary basis, to join whereby full access to services, products and rewards can be obtained and great SAVINGS can be expected by utilising the MAHALA LOYALTY CARD!
2. Following, salient detail for perusal and action where applicable on the MAHALA Lifestyle and Rewards programme on offer to SAAF Fund members.
BACKGROUND
Mahala Loyalty Programme (Pty) Ltd grants access to a Lifestyle Benefits and Rewards Programme granting low cost packaged access to Legal Assistance, Trauma Assistance, Funeral Cover for personal and extended family needs, Accidental and Income Protection for members and of course creating own cash bonuses within the Rewards system by utilising a MAHALA Loyalty card!
The vast array of products and services will benefit all members so as to ensure their loyal commitment to our efforts in providing them with this ONE STOP service and acquisitioning of points (With the MAHALA Loyalty Card Issued to all members). This will allow them to gain further advantage on accumulation of monetary values* and prizes redeemed within the programme. Mahala is launching a newly developed socio economic network through a cell phone platform (boNoz), where members can earn income from payment systems on a virtual bank account, free communication services and access to the Mahala Merchants via CELL PHONE application - first of its kind in SA - granting members who does not have access to the Computers an opportunity to use a cell phone instead, a 24/7 service provided through the SAAF FUND by MAHALA!
MEMBERSHIP
1. All SAAF Fund members have exclusive right to obtain MEMBERSHIP to the Loyalty programme and can join on a voluntary basis or will automatically become members should they place their Short Term Insurance portfolio (Motor stand alone or Household and motor) on the LLEADER platform as agreed to.
2. A monthly membership fee of R5.00 (R60 per annum) will be payable directly to MAHALA on a debit order system for those members who voluntary apply for membership only and who do not place their Short Term Insurance policy on the LLeader platform.
3. Two direct benefits Gold package and Platinum package are exclusive to members of the SAAF Fund and they may apply for these packages through the MAHALA Call Centre or when a member places his/her Short Term Insurance policy through the SAAF Fund structures provided by Leader.
3. These packages were compiled to fill additional basic needs with a special fees structure and are available as follows:
· Membership of the following on debit order system (Voluntary):
(Voluntary application through MAHALA Call Centre per debit order obligation on package choice and a welcome pack containing the loyalty card, programme guide and welcome letter will be issued to each member on the successful collection of the first premium).
SAAF FUND MEMBERS Proposed Voluntary Package Design:
SYSTEM
1. The MAHALA control system can cater for any need the client may have and normally includes full CRM (customer relations management) functions with monthly reporting on CRM trends to guide decision making and marketing forecasts or planning. The system can also integrate into existing POS (Point of Sale) to support tracking and additional revenue streams.
2. Membership and special packages designed for the SAAF Fund is of voluntary nature and can only be accessed through the MAHALA Call Centre service on Share Call no: 0860 mahala (624252) OR 084 196 FREE (3733) OR by completing an application form or at info@mahalas.co.za OR by visiting the website at www.mahalas.co.za. Contact can also be made through the SAAF Fund office.
PRODUCT LAUNCH
3. As for the MAHALA launch, you will timeously be provided with detail on the SAAF FUND Website under the MAHALA BUTTON where all details will be displayed regarding the benefits, contact and registration procedures which will be active during July of which you will be informed.
GENERAL
4. This venture with membership of 1.2 mil will certainly also contribute to the welfare of members as well as to the well being of the SAAF Fund and we look forward to a long and lasting relationship with MAHALA whereby future contributions received will directly benefit all involved!
5. The Fund need your support to ensure a successful launch of this unique initiative which will be to the benefit of the SAAF FUND and all SAAF Fund members.
Regards,
Brig Gen (ret) Con van Heyningen
Manager
SAAF FUND
Contact Details Mahala Loyalty Programme
Tel. 012 643 0384
Fax 086 631 4046
Email. tanya@mahalas.co.za
Website : www.mahalas.co.za
LLeader Underwriting Management (Pty) Ltd
Tel. 012 683 1100
Fax 086 615 2332
Email: info@lleader.co.za
LLeader Underwriting Contact Centre
086 123 6876
Claims Assist : 086 155 3222
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BACKGROUND |
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The BEST Funeral Society (Pty) Ltd. (TBFS) was launched in 1997 in association with Hollard Life.
TBFS offers a selection of tailor made funeral benefits to companies, intermediaries and affinity groups. Clients may select various components to create a tailor made funeral benefit designed around their needs. |
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COMPREHENSIVE FUNERAL SCHEMES: IMPORTANT NOTES |
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Policyholders |
The benefits are only available to the members of SADF, SADF is the group policyholder. |
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Application Forms |
SADF completes a scheme acceptance form. All members are to complete membership application forms. Beneficiaries are nominated. |
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Lives Assured |
Member, Spouse and Dependants may be covered under the policy. |
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Policy documents |
A contract goes to SADF. Members receive certificates. Administration Guides may be provided. |
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Premiums |
Payable by SADF no later than the 7th (seventh) day of the month to which the respective premium applies. A grace period of one calendar month (30 days) is allowed. |
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Policy Type |
All funeral benefits are classified as assistance benefits, and have no paid-up, surrender or maturity values. |
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Data base |
All members are data captured. Only members on risk are entitled to benefits for the month in which the premiums are paid. |
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Waiting Periods |
· Member & Immediate Family: A six (6) month waiting period will apply.
· Extended Family Members: A six (6) month waiting period will apply.
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Scheme Take-up |
Voluntary Scheme
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Claims |
The death of an assured person must be reported in writing to The BEST within 6 (six) months of the date of death.
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Claims Documents Required |
A fully completed Claim Form with correct payment details;
A certified copy of the Identity Document of the Deceased Assured Person;
A certified copy of the Identity Document of the Claimant;
A certified copy of the Death Certificate of the Deceased Assured Person and the Form BI1663;
A “Police Report” in the event of death by unnatural causes.
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2. Pricing & Benefit Schedules
BENEFITS & CONDITIONS – MEMBER & IMMEDIATE FAMILY ONLY
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Lives Assured/Benefit |
Single Member |
Family Package |
Benefit Conditions |
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Policyholder (15 to 64) |
R20 000 |
R20 000 |
Max. Entry Age |
64yrs |
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Monthly Premium |
R39.00 |
R53.00 |
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BENEFITS & CONDITIONS – MEMBER & IMMEDIATE FAMILY ONLY
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Lives Assured/Benefit |
Single Member |
Family Package |
Benefit Conditions |
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Policyholder (15 to 64) |
R15 000 |
R15 000 |
Max. Entry Age |
64yrs |
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Monthly Premium |
R28.00 |
R41.00 |
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BENEFITS & CONDITIONS – MEMBER & IMMEDIATE FAMILY ONLY
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Lives Assured/Benefit |
Single Member |
Family Package |
Benefit Conditions |
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Policyholder (15 to 64) |
R10 000 |
R10 000 |
Max. Entry Age |
64yrs |
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Monthly Premium |
R17.00 |
R29.00 |
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BENEFITS & CONDITIONS – MEMBER & IMMEDIATE FAMILY ONLY
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Lives Assured/Benefit |
Single Member |
Family Package |
Benefit Conditions |
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Policyholder (15 to 64) |
R5 000 |
R5 000 |
Max. Entry Age |
64yrs |
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Monthly Premium |
R10.00 |
R17.00 |
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EXTENDED FAMILY OPTIONS - (Maximum of (4) per age category)
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Lives Assured
(Additional Dependants) |
Benefit
Levels |
Monthly Premium Per R1000 of cover. |
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Entry Age – (1 to 64)
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Mult. Of R1000, Max. R10000 |
R3.95 |
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Entry Age – (65 to 74)
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Mult. Of R1000, Max. R10000 |
R9.00 |
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Entry Age – (75 to 84)
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Mult. Of R1000, Max. R5000 |
R13.50 |
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Waiting Period Per Member |
6 Months |
Ben
Benefit notes:
Main Member cover may not exceed R20 000 in total. (All SADF policies inclusive)
(this does not include cover provided on unconnected Hollard policies)
Family benefits in all options described above are applied on the following basis:-
Principal member & spouse 100% of benefit level
Children 14 -21 100% of benefit level
Children 6 – 13 50% of benefit level
Children 1 – 5 25% of benefit level
Stillborn to 11 months 12.5% of benefit level
PROPOSAL NOTES & SPECIFICATIONS
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Item |
Entry Conditions |
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Policy Type |
Assistance Policy |
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Underwriter |
Hollard Life Assurance Company Limited (Reg. No. 1993/001405/06) |
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Member Take-up |
Voluntary Scheme |
Certificates |
Yes |
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Payment Method |
EFT – Company Contribution |
Payable In |
Advance |
PROPOSAL NOTES
ü This quote is dated 12 May 2010 and is valid for 3 months.
ü A full copy of the terms and conditions is available in the policy document. These terms must be read in conjunction with the policy document.
ü Commencement of cover may not be backdated;
ü The premiums and benefits indicated are illustrative based upon information given with regard to the risk profile of the group. Should the mortality risk of the group be different to that which was anticipated, all benefits and premiums will be subject to immediate revision.
ü All costs incurred to substantiate the claim are for the Assureds' account;
ü No claim will be paid unless the full premium has been received by The BEST;
Date: _____________________/2010 Signature: _____________________________
NOTE: Policies will be issued to the applicant and SAAF FUND will be notified on a monthly basis of policies issued.
Application will be done through the MAHALA CALL CENTRE contact and members will be subject to a debit order payment system.
When approved for inclusion we will finalize details with Gen van Heyningen.
DISCLOSURE DOCUMENT
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1. THE BEST FUNERAL SOCIETY (TBFS)
(a) Registration No. 1997/005812/07.
(b) Postal Address Physical Address
P O BOX 57036 1st FLOOR.
SPRINGFIELD 81 MAIN STREET
2137 MARSHALLTOWN
(c) Contact Details
Tel : (011) 373 8400
Facsimile: (011) 836 8573
e-mail thebest@tbfs.co.za
(d) TBFS is a majority owned subsidiary of Hollard Life Insurance Company, and specializes in the administration of Assistance and Group Assistance polices.
(e) Directors F J Turnbull, K H Jacques, D R Mocke, I S Mzimela. M Shezi, A Desai.
(f) TBFS is contracted to provide administration services to Hollard Life, but may provide such services to other insurers where required. A copy of the agreement is available on request.
(g) In excess of 30% of TBFS income is derived from Hollard Life.
(h) All premiums receipt accounts are held directly by the Insurer. TBFS is not required to provide any indemnity cover or guarantees.
(i) TBFS is a registered Financial Service Provider in the following categories, Long Term Insurance Category A & Short Term Insurance Personal Lines. (FSP Number 11320)
2. TBFS COMPLAINTS PROCEDURES
Any query regarding the validity, interpretation, effect or rights and obligations of any policy administered by TBFS, or any complaint concerning the conduct of TBFS, an Independent Intermediary or Insurer should be addressed as follows:
(1) If relevant, raise the matter with the employee concerned.
(2) In the event of the matter not being resolved, request details of the relevant department manager and raise the matter with them.
(3) Please confirm all details in writing as far as is possible, and in the event of the matter concerning TBFS conduct, please advise the independent intermediary of the matter.
(4) Should the matter not be satisfactorily resolved, please request that it be forwarded to the TBFS General Manager, who will respond directly.
(5) Thereafter, please formally and in writing address any complaint to:
The Complaints Officer
The BEST Funeral Society
P O Box 57036
SPRINGFIELD 2137
Tel: (011) 373 8400 Fax: (011) 836 8573
(6) Should the matter remain unresolved, the matter may be referred to The Hollard Life Compliance Officer and as per statutory procedures as provided.
(7) Utilization of this procedure in no way precludes any civil remedy which may be available to the aggrieved party.
3. T TBFS COMPLIANCE OFFICER DETAILS
Pretium Services
The Compliance Officer
P.O. BOX 9655
DEVON VALLEY
JOHANNESBURG, 1715
Tel : 0861 2 266759
Fax : 011 678 7731 |
4. POLICY TERMS AND CONDITIONS
(a) Policy type
See quotation, policy document or policy summary.
(b) Policy Terms and conditions
See policy document or policy summary.
(c) Policy Benefits
See quotation, policy document or policy summary.
(d) Special conditions, exclusions & waiting periods
See quotation, policy document or policy summary.
(e) Cash/Surrender Values
See quotation, policy document or policy summary.
(f) Charges, commissions and other fees
See quotation, policy document or policy summary.
(g) Material Tax considerations
See quotation, policy document or policy summary.
(h) Restrictions & penalties for early termination
See quotation, policy document or policy summary.
(i) Cooling-off rights
See policy document or policy summary.
(j) Material Risks
See policy document or policy summary.
(k) Premiums payable, frequency & non compliance consequences
See policy document or policy summary.
(l) Other payment obligations
See policy document or policy summary.
7735 Email: info@ombud.co.za |
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